TRAINING CURRICULUM TOPIC
Customer Service Basics

Goals For This Training. This training should:

1. Recognize both internal and external "customers".

2. Identify behaviors that create positive memorable customer experiences.

3. Recognize how core quality service impacts public perceptions about the court.

Available Resources:

• MJI Self-Study Training Modules:

  • Quality Customer Service

  • Court Customers With Special Needs: How Best to Serve Them

  • Serving the Self-Represented Litigant

• You are the Court System: A Focus on Customer Service. This workbook is designed to promote professionalism by increasing your awareness of the importance of customer service in the court and by providing information on the skills that play an important part in providing excellent customer service. This resource is loaned to courts upon request through the MJI Resource Library. Or you may contact MJI at 517-373-7171.

• "And Justice for All: A Guide to Bias-Free Behavior in the Court" This pamphlet is available online and discusses the issues of courtesy and helpfulness that must exist in the judicial system.

• QuicKnowledge.com. A series of online, self-study training modules. Courses applicable to this training topic include:

  • Basics of Effective Communication

  • Building Strong Customer Relations

  • Telephone Skills for Quality Customer Service

  • Valuing Diversity

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