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MICHIGAN COURTS

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Training Curricula for Court Personnel

This curriculum was developed by a subcommittee of the Michigan Judicial Institute Court Support Personnel Consortium, an advisory committee made up of court staff from around the state. The curriculum is intended to serve as a toolbox of resources to assist local courts and designated trainers to develop educational sessions for local court staff. Resources may be tailored to fit the specific needs of your court.

If you have questions or comments or would like to share information regarding training resources, tools, or best practices utilized for training in your court, please contact Cathy Weitzel, Training and Development Specialist, at weitzelc@courts.mi.gov or (517) 373-7510.

New Employee Curriculum (First 6 months of employment)

· Overview of the Courts

· Court Mission, Vision, and Strategic Plan

· Policies and Procedures

· Your Role as a Court Employee

· Phones, Faxes, and Other Technology

· Legal Terminology/Legal Advice

· Customer Service Basics

· On-the-Job Training

· Managing Your Workload

Professional Development Curriculum (employed 6 months or longer)

· Dealing with Difficult Customers

· Leadership Development

· Managing Stress

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