TRAINING CURRICULUM TOPIC:
Phones, Faxes, and Other Technology

Goals For This Training. This training should assist new employees to:

1. Understand how to operate office equipment and the various technology within the organization.

2. Know court's standard telephone greeting.

3. Understand court's telecommunication policies (appropriate use policies).

Available Resources:

• Telephone Etiquette Guide (126KB PDF)

• Computer Use Policy. See your supervisor for a copy of your court's Internet usage policy.

• QuicKnowledge.com. A series of online, self-study training modules. Courses applicable to this training topic include:

  • Basics of Effective Communication
  • Internet Basics
  • Telephone Skills for Quality Customer Service
  • Writing Effective Email

Best Practices:

• Keyboard Proficiency Training. The 36th District Court offers all employees keyboard proficiency training to improve their knowledge and efficiency.

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