Customer Service Basics

Goals For This Training. This training should:

1. Recognize both internal and external "customers".

2. Identify behaviors that create positive memorable customer experiences.

3. Recognize how core quality service impacts public perceptions about the court.

Available Resources:

• "And Justice for All: A Guide to Bias-Free Behavior in the Court" This pamphlet is available online and discusses the issues of courtesy and helpfulness that must exist in the judicial system.

• QuicKnowledge.com. A series of online, self-study training modules. Courses applicable to this training topic include:

  • Basics of Effective Communication

  • Building Strong Customer Relations

  • Telephone Skills for Quality Customer Service

  • Valuing Diversity