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Court and Clerk Information

 

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Wha​t Happens at Implementation?  



Kick-O​ff


Information Packet Sent to Court

The State Court Administrative Office (SCAO) will provide the court with a set of documents that include the most updated information about MiFILE (both from a technical product and court process impact perspective). The court leadership should familiarize themselves with this information and be prepared for questions about how e-Filing may impact their court.


Hold Kick-off Meeting with Court Leadership

SCAO and ImageSoft will schedule time with the Court’s leadership to discuss e-Filing. The goal of this meeting is to set expectations for the roll-out timeline, responsibilities of the court staff, and to give an overview of the MiFILE solution.


Conduct Readiness A​sse​​ssment


Assess Court’s Current Operations and Readiness for e-Filing

​Representatives from the e-Filing project team and the court staff will work together to help the court staff understand how ​​they will need to adapt to the new electronic world. Trial Court Services staff and the e-Filing project team will help to answer any questions that may arise.


Conduct Technical Planning

Depending on the court’s case management system and their data management system (if applicable) the court and the project team will need to determine how and ​the extent to which, they will integrate with MiFILE. Project team representatives and ImageSoft will help the court leadership determine their needs and create a feasible technical solution for integration.


Identify Court’s Training Needs

Based on the number of staff that will need to access MiFILE, the technical aptitude of the staff, the court and the e-Filing project team will determine an approach for the court to conduct training. SCAO and ImageSoft will provide training materials, will provide in-person training to a subset of users, and utilize a learning management system (beyond wave 2) for training a majority of the staff.


Determine Communication Strategy for Local Community

​Based on the project team’s experience with previous courts, they will provide the court with advice on how to contact and communicate with filers about how to communicate about e-Filing.


Build, Test, an​d Train



Build and Configure the Court's Instance of MiFILE

Imag​eSoft will create the court in MiFILE and configure select aspects of the program to meet the court's specifications. Court's will provide information about their users and imageSoft will load this information into MiFILE.


User Acceptance Testing

Court staff will test-drive their instance of MiFILE and validate that it is working according to their expectations. Substantial changes will not be made to the system during testing, but any defects or issues with the configuration or integration will be identified and addressed at this time. We will not go-live until there is resolution of any critical or high priority errors identified during user acceptance testing.


 

Final Preparations and Go-Live


 
 

​Notify Regular Filers / Contact Local Bar Association

After the Go-Live date is established, the court should begin communicating with filers who make regular trips to the court that e-Filing will begin soon. The SCAO e-Filing project team will provide tools and a template to assist the court to notify filers. The court should also contact their local bar association and seek assistance with communicating with filers.


Go Live and Troubleshooting

The e-Filing project team will make its final checks and verify that the system will work successfully in production. If any technical issues arise, the project team will be available to help troubleshoot.


Support and Transition to Customer Care

After Go-Live, the project team will be available to assist and communicate with the court directly. After approximately thirty days, the court will transition to a model where any new issues that arise will be directed to the ImageSoft Customer Care team.