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Courts improving service for a better Michigan
Public Satisfaction Survey

​Michigan courts take public service very seriously.  By listening to those who use the courts, we can make good public service even better.

 

The public satisfaction survey allows court users to rate the court's accessibility and its treatment of the public in terms of fairness, equality, and respect.  Court users perceive the court based on how they are treated in court, and whether the court's decision-making process seems fair.  As a public body, it is important for the trial courts to give users an opportunity to provide feedback.  By acting on that feedback, courts can improve where needed and can also see where they are doing well. The survey results reveal the public's high level of satisfaction with their experiences in Michigan trial courts, and will help these courts understand how to continue this excellent service to the public. 

 

Each Michigan trial court will distribute the survey every other year.  The results will be compiled by the State Court Administrative Office; the summary results will be provided to each court and posted on SCAO's performance measures webpages.


 

View Justice Bridget M.McCormack's video​ explaining the Public Satisfaction Survey.


 

​Public is Very Satisfied with Michigan’s Trial Courts

Nearly 100,000 court users were surveyed from 2013 to 2016 with questions about their level of satisfaction with the performance of Michigan's trial courts on issues ranging from timeliness to fairness.

 
Click below for the PowerPoint presentation with statewide results for the each year:  

 

2018 Public Satisfaction Survey

 
Please direct inquiries regarding the Public Satisfaction Survey to publicsatisfaction@courts.mi.gov 

Public Satisfaction Survey

What is the Public Satisfaction Measure?

The public satisfaction measure provides a tool for surveying all court users about their experience in the courthouse by allowing court users to rate the court’s accessibility and its treatment of the public in terms of fairness, equality, and respect.   Comparison of results by location, division, type of customer, and across courts can inform court management practices.  

 

Why is it Important to Measure Public Satisfaction?

A court user views and appraises a court and its fairness in the decision-making process by the way the court treats the user.  As a public body, it is important for a trial court to give users an opportunity to provide feedback.  By acting on that feedback, the court can improve itself where needed and can also see where it is doing well.  Public satisfaction survey results will also help courts understand how to continue providing excellent service to the public.
 

How is Public Satisfaction Measured?

Public satisfaction is measured by the court user rating statements about his or her experience with the trial court.  The statements include the following:
 
• I was able to get my business done in a reasonable amount of time today.
 
• I was treated with courtesy and respect by court staff.
 
• The way the case was handled was fair.
 
• The judge/magistrate/referee treated everyone with courtesy and respect.
 
• The outcome in my case was favorable to me.
 
• As I leave the court, I understand what happened in my case.
 
For each statement, the court user indicates one of the following, strongly agree, agree, neutral, disagree, strongly disagree, or not applicable.  The responses are then totaled so the court can use the data to determine if it is meeting the needs of its users.