Trial Court Public Satisfaction
State Court Administrative Office Customer Service |
Michigan is leading the nation in transforming its judiciary to
increase efficiency, embrace technology and measure performance to improve
service to the public. In particular, SCAO's performance measures
initiative is helping the judiciary open a window to court operations so that
success can be duplicated and concerns can be addressed. The annual Public Satisfaction Survey is key to this
initiative. By asking the public to
provide feedback, courts can recognize successful efforts and target areas for
additional attention. It is a valuable
management and decision-making tool.
SCAO also conducts a satisfaction survey of its
customers – the trial courts – to assess and build upon its customer-focused
culture. By obtaining feedback from
trial court judges, administrators, and staff, this office can continually
improve its services which ultimately help trial courts serve the public.
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2014 Trial Court Public Satisfaction Survey Results
2013 Trial Court Public Satisfaction Survey Results
2014 SCAO Customer Satisfaction Survey Results |
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